Helpful Resources for Patients

SCHEDULING APPOINTMENTS

All appointments including Breast Imaging, CT, MRI and Ultrasound are scheduled by a referring physician’s office through Radiology Centralized Scheduling at (919) 684-7999.

FINANCIAL AND BILLING QUESTIONS

For complete information regarding insurance, billing and financial assistance, please visit Paying for Care

If you cannot find what you are looking for or have additional questions, please call our Customer Service Center at (919) 620-4555 (local) or 1 (800) 782-6945 (toll-free), 8:00 am to 5:00 pm Monday through Friday.

COVID-19 Update

Due to COVID-19, we are changing our processes to assist you. If you would like to request a copy of your radiology studies from a Duke Health entity, please use the information below. Please do not come into the hospital to request copies of radiology images.

SENDING RADIOLOGY IMAGES TO A HOSPITAL OR PHYSICIAN OUTSIDE OF DUKE

Duke University Hospital, Department of Radiology is happy to provide your radiologic study on CD upon written request. For details: click here

Our goal is to transfer radiology images between hospitals and physicians, securely, always protecting patient privacy in the most efficient manner possible.

Since 2016 Duke Health has expanded its image transfer network to more than 196 hospitals, imaging facilities, and physician offices throughout the state of North Carolina and more than 750 entities nationwide.  Through a secure “cloud-based” network we transfer thousands of radiology studies each month.

Patients may submit a request to have their radiology images sent to any healthcare provider by one of the following options:

  1. Duke MyChart – For your convenience, you may send a message to request your images be transferred electronically to another hospital using the Duke MyChart patient portal.   In your message, please include the name and address of the facility to receive your radiology images. For the fastest service be sure to ask that your images be sent by electronic image transfer. If you are a new Duke MyChart user and would like to sign up to create an account, please click here.
  2. Submit an Authorization to Release Protected Health Information form to the Duke Health Information Management Department. For complete details regarding “How to request your medical records”, please click here.
  3. Submit a signed letter to the Duke Radiology Imaging Library by email, fax or US mail.

The letter must contain:

  • Patient full name, date of birth, and Duke medical record number if available.
  • Name and address of the healthcare provider to receive your images by electronic image transfer.
  • Radiology study(ies) and date(s) to be sent electronically.
  • Signature of the patient or legal guardian, and date. If you are submitting a request on behalf of an adult for whom you are the executor or the power of attorney, a copy of your legal documentation must be provided.

UPLOADING YOUR IMAGES FROM AN OUTSIDE HOSPITAL TO DUKE HEALTH

Tech-savvy patients who already have their images on CD or flash drive may upload their images to Duke.  Please contact the Radiology Image Library Manager at (919) 684-7689 or a Team Lead at (919) 684-7266.
We can create a “temporary” account in Duke Powershare to allow you to upload your images.  You will be asked for your full name and valid email address, as well as the Duke provider who is expecting your images.  You will receive an email with a secure link that will allow you to upload images to Duke. Your images will be visible to your provider as soon as your upload is complete.

VIEWING YOUR RADIOLOGY IMAGES THROUGH DUKE MYCHART

View or print your records, including radiologic imaging studies, from the Duke MyChart patient portal. If you are a new Duke MyChart user and would like to sign up to create an account, please click here.

REQUESTING YOUR RADIOLOGY IMAGES OR MEDICAL RECORDS ON CD

Duke will provide your radiologic study or other medical records on CD upon written request. Click here for further details.

Contact Us

General Information

Duke University Hospital
Radiology Image Library
2301 Erwin Road
Box 3808
Durham, NC 27710
Phone: (919) 684-7274 Option 1 or (919) 684-7860
Fax: (919) 684-7139
Email: DUHSImageLibrary@duke.edu